Policies
PRIVACY POLICY: Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns. As part of the order process, the following information is collected from shoppers: Name, Shipping/Billing Address, Email address, Phone number, and Credit/Debit Card Information Craytonscreations.com's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private. To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Should you have other questions or concerns about these privacy policies, please call us at (201) 970-4937 or send us an email at:info@craytonscreations.com
SHIPPING INFORMATION: Craytonscreations.com offers year-round shipping to our customers in the US. Shipping rates are determined by the amount purchased. We ship exclusively with UPS. Orders will be processed and shipped 24-48 hours from receipt. If the order is placed on a Friday, Holiday or weekend, it will be shipped on the next available business day. We are not responsible for late deliveries or for packages lost by UPS. Internet orders are processed according to the above referenced shipping schedule. The shipment schedule is based on the date your order is received. You will receive email confirmation when your order is shipped. We do not ship to international destinations. Please note that we cannot ship to P.O. Boxes. You must provide a street address for your order. We are not responsible for delays due to weather or mechanical error and are not able to offer refunds for those reasons. HOLIDAY DELIVERY DEADLINES: To guarantee a holiday delivery, we must ask you to place your order no later than 10 business days prior to the event. EXCHANGE POLICY: There are no returns accepted on earrings and hats for health reasons. Necklaces, sets, or bracelets can be exchanged or returned for store credit only. If you wish to exchange your item, please follow our exchange policy below. Requests for exchange must be made within 5 days of receipt of product(s). Exchanges must be pre–authorized by CRAYTON'S CREATIONS. Without an authorization, the item(s) can not be returned. To ensure your exchange goes smoothly, please do the following only after you are sure your item(s) is eligible:
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